W jewelleries are all HANDMADE, therefore slight variation/imperfection on workmanship may be present. We ensure all workmanship and defects are checked before packing.
Our crystals and gemstones are NATURAL. Any irregularities (crack lines, different in colour / shades, inclusion, shapes, etc) should be considered as natural features of the crystals and gemstones, NOT FLAWS.
If there are any defects found on your jewelry, kindly email us email@example.com and send us a photo of the defective product within the first 3 days upon receiving it. We will review on case to case basis. Items must be unused and kept in the same condition as delivered. It must also be in the original packaging.
Personalized and custom made creation are not returnable nor exchangeable.
If there are damages or any kind of 'breaks' in a jewelry piece, we will be more than happy to fix it. Contact us at firstname.lastname@example.org