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Sustainable, handcrafted jewelry—silver, gold, and gemstones made to last

TERMS & CONDITIONS FOR BESPOKE JEWELRY & AFTER-SALE SERVICES

1. BESPOKE (CUSTOM-MADE) JEWELRY POLICY

Handmade by W specializes in bespoke jewelry, where each piece is meticulously handcrafted to your specifications. Due to the nature of custom-made jewelry, the following terms apply:

1.1 No Refunds, No Returns, No Exchanges

All bespoke jewelry orders are final, non-refundable, and non-returnable once production begins.
Custom pieces are crafted specifically for each client, and due to the unique design and personalization, they cannot be resold or modified for another customer.
Deposits or full payments made toward bespoke orders are non-refundable under any circumstances, including changes of mind or personal preferences after production has commenced.

1.2 Production & Design Approval

Clients are encouraged to carefully review all design details, including stone selection, sizing, and specifications before confirming the order.
Any modifications after confirmation may incur additional costs, depending on the changes requested.
Handmade by W reserves the right to refuse modifications that would compromise the integrity of the design or craftsmanship.

1.3 Natural Gemstones & Handmade Characteristics

All gemstones used are natural unless otherwise stated. Variations in color, inclusions, or texture are inherent features of natural stones and do not qualify as defects.
Due to the handmade nature of our jewelry, minor variations in craftsmanship may occur, making each piece uniquely yours.

2. WARRANTY & AFTER-SALE SERVICES

Handmade by W offers exclusive after-sale services for silver and gold jewelry purchased directly from us.

2.1 Complimentary Initial Repair

We stand by the craftsmanship of our pieces. If any defect in workmanship is found within 7 days of receipt, please contact us at handmadebyw.wendy@gmail.com with clear photos.
Items must be unused and in original condition to qualify for review. Repairs will be assessed on a case-by-case basis.

2.2 Professional Cleaning, Polishing & Maintenance

We offer professional cleaning, polishing, and maintenance services exclusively for Handmade by W creations, available for a small service fee.
These services include:
- Cleaning & Polishing – Restoring your jewelry’s shine and luster.
- Re-tightening Stones – Securing gemstones to prevent loosening.
- Resizing (where possible) – Depending on design limitations.
Customers are responsible for shipping costs to and from our studio for after-sale services.

2.3 Repairs & Restoration

Should your Handmade by W jewelry experience any damage after prolonged wear, we are happy to offer repair services.
Repair fees vary based on the extent of damage and material costs and will be quoted upon assessment.
We do not provide repair services for jewelry that has been altered or repaired by a third party, as it may compromise our craftsmanship.

3. LIABILITY & RESPONSIBILITY

Handmade by W is not responsible for damage caused by misuse, improper care, exposure to chemicals, or wear and tear over time.
We strongly advise following our Jewelry Care Guide to maintain the longevity and brilliance of your piece.
Once an item has been shipped and handed over to the courier, Handmade by W is not liable for any lost, stolen, or delayed parcels.

By placing an order with Handmade by W, you acknowledge and agree to these terms and conditions. If you have any questions, please contact us at handmadebyw.wendy@gmail.com before making a purchase.